Privacy Policy for DoorWash
At DoorWash (DoorWash Delivtech Pvt. Ltd.), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our laundry and dry cleaning services through our Android and iOS applications. By using DoorWash, you agree to the practices described in this Privacy Policy.
1. Information We Collect
DoorWash collects various types of information to provide and improve our services:
- Personal Information: Includes your name, contact information (such as phone number and email address), delivery address, and payment details. This information is collected when you create an account, place an order, or contact customer support.
- Order Information: Includes details related to your laundry and dry cleaning orders, such as item types, service requests, and delivery preferences.
- Device Information: We may collect information about the device you use to access our app, such as device model, operating system, IP address, and unique device identifiers.
- Usage Information: Includes information about your interactions with the DoorWash app, such as pages viewed, time spent, and app navigation patterns.
2. How We Use Your Information
The information collected by DoorWash is used for the following purposes:
- Service Delivery: To process and fulfill your laundry and dry cleaning orders, including arranging pickups, deliveries, and payments.
- Customer Support: To respond to your inquiries, resolve complaints, and improve customer service.
- Personalization: To provide a customized user experience, such as showing relevant offers or promotions.
- Marketing and Promotions: With your consent, we may send promotional messages about special offers, discounts, or new services via email or in-app notifications.
- Improvement of Services: To analyze usage data and improve our app functionality, performance, and features.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests and prevent any fraudulent or unauthorized activities.
3. Information Sharing and Disclosure
DoorWash may share your information with trusted third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers, such as payment processors, delivery partners, and customer support teams, to facilitate our services.
- Legal Requirements: We may disclose your information if required by law or to protect our rights, property, and safety, as well as the rights, property, and safety of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, in which case we will ensure that the acquiring party agrees to abide by this Privacy Policy.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. For example, payment and order details may be retained to comply with legal and accounting requirements.
5. Data Security
DoorWash takes the security of your personal information seriously. We implement industry-standard security measures, including encryption, secure storage, and access controls, to protect your data from unauthorized access, disclosure, or alteration. However, please note that no online data transmission or storage system can be guaranteed to be 100% secure.
6. User Rights
You have certain rights regarding your personal information, which include:
- Access and Correction: You may request access to your personal information or correct any inaccurate details by contacting our customer support team.
- Deletion: You can request the deletion of your information if it is no longer necessary for the purposes for which it was collected, subject to legal obligations.
- Opt-Out of Marketing Communications: You may opt out of receiving promotional emails and messages from DoorWash by following the instructions provided in these communications or contacting customer support.
- Data Portability: In certain cases, you may request a copy of your information in a structured, commonly used, and machine-readable format.
7. Cookies and Tracking Technologies
The DoorWash app may use cookies, web beacons, and similar technologies to collect usage data, improve your experience, and deliver relevant ads. You can manage or disable cookies through your device or browser settings, though some features of the app may not function properly if cookies are disabled.
8. Children's Privacy
DoorWash services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child without parental consent, we will promptly delete such information.
9. Third-Party Links
Our app may contain links to third-party websites or services. DoorWash is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to Our Privacy Policy
DoorWash reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our app or sending you a notification. Continued use of DoorWash after changes signifies your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
DoorWash Customer Support
9942005010
Thank you for choosing DoorWash. We are committed to safeguarding your privacy and providing a safe and convenient experience for all users.